Contract award · 6 Jan 2026

TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Transpennine Trains Limited awarded “Single Customer View Data Platform & CRM - Implementation & Managed…” to Plinc Limited for £1.15m on 6 Jan 2026.

IT servicesNorth West

Value across 2 lots £1.15m
WinnerPlinc Limited

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Transpennine Trains Limited · Body governed by public law
Value
£1,146,211.51 across 2 lots
Procedure
Negotiated procedure with prior call for competition
Sector
IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
Timeline
  1. Contract date6 Jan 2026
  2. Published9 Jan 2026Published 3 days after the contract date

Description

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

Lots in this award

LotSupplierValue
TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed ServicePlinc Limited£855k
TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed ServicePlinc Limited£291k

About the supplier

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