Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") · Body governed by public law
- Suppliers
- Advice Direct Scotland SME, Ascensos, Customer Experience People Ltd, go-centric SME, HGS UK, Journeycall Ltd, Pursuit Digital Ltd SME, Serco, Sitel UK Limited
- Value
- £60,000,000
- Procedure
- Open procedure
- Sector
- Business services · Call centre (CPV 79512000)
- Region
- Scotland
- Official notice
- 003016-2021 on Find a Tender
- Timeline
-
- Contract date3 Feb 2021
- Published15 Feb 2021Published 12 days after the contract date
Description
The Common Services Agency (more commonly known as National Services Scotland) (‘the Authority’), is undertaking this procurement of Additional Call Centre Capacity (‘Service’) on behalf of all entities constituted pursuant to the National Health Service (Scotland) Act 1978, (i.e. all NHS Scotland Health Boards, Special Health Boards and the Authority or other NHS Organisation established pursuant to the NHS (Scotland) Act 1978), any integrated Join Boards established pursuant to the new Public Bodies (Joint Working) Scotland Act 2014 (collectively hereafter referred to as ‘Participating Authorities’), where applicable. NSS are seeking to put in place a multiple supplier Framework Agreement for the provision of Additional Call Centre Services as and when required to provide additional capacity and resilience to supplement any internal service.
About the suppliers
Advice Direct Scotland: every public contract they have won.
Ascensos: every public contract they have won.
Customer Experience People Ltd: every public contract they have won.
go-centric: every public contract they have won.
HGS UK: every public contract they have won.
Journeycall Ltd: every public contract they have won.
Pursuit Digital Ltd: every public contract they have won.
Serco: every public contract they have won.
Sitel UK Limited: every public contract they have won.