ARP Field Services

Description

The principal objective of the procurement is to provide suitable field support, logistics and vehicle installation services of hardware for use by service recipients in vehicles used by ambulance services, the police service and fire and rescue services across Great Britain.The field support service omprises:— provision of appropriately skilled support personnel to work alongside the service recipients to providetechnical support, principally (but not exclusively) for the hardware implemented into vehicles.The principal activities of the support personnel are expected to be:— fault finding and fixes;— new equipment installs, de- and re-install and testing,— auditing installed equipment,— following relevant processes and notifying the Authority’s service desk accordingly,— following relevant trust processes, and— maintaining close liaison with the relevant Ambulance Trust and the Authority’s service team.A logistics service is required to support the installation and field support work described above. The logisticsservice has the following elements:— order fulfilment,— spares and returns management,— spares storage, and— disposal service.A separate vehicle installation service is required for the bulk roll-out of the new vehicle hardware as follows:.The vehicle hardware to be installed comprises:— a ‘Vehicle Router’ — a ‘smart’ mobile router suitable for use in a vehicle, capable of connecting to multiple mobile communications bearers (including the Emergency Service Network ‘ESN’) and providing various capabilities, connectivity and interface ports to support the Authority’s National Mobilisation Application ‘NMA’functionality, — a ‘Vehicle Tablet’ — a ruggedised touch screen tablet device suitable for running the NMA application (with small and large screen options), — a ‘Vehicle Dock’ — a dock suitable for securely mounting the Vehicle Tablet in the vehicle, and — ‘Accessories’ — associated hardware items such as antennas, wiring looms, connectors, external controls,audio microphones/loudspeakers, etc.Phases:In order to achieve the above, the procurement includes the following delivery phases:— mobilisation: delivering planning workshops with the Authority and other Authority suppliers to develop and review the required service management design, field support resource plan, vehicle installation plan, logisticsservice design, including the reference vehicle installation design documentation, testing relevant support procedures documentation and initial installations prior to roll out of vehicle installations,— transition: delivering vehicle installations, testing and acceptance, providing the field support services to service recipients and providing the supporting logistics services,— steady state: provision of the above services business as usual with relevant updates, and— future services: adding (at the Authority's discretion) any future services into the scope of this procurement.A key example is to allow for future installation of hardware provision/modifications and/or support work required in order to be able to support the ESN voice application, once details of this are established.Detailed information on the scope of the procurement is provided on the eTendering portal referred to in Section I.1) above.