Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Places for People · Body governed by public law
- Supplier
- Salesforce UK Limited
- Value
- £22,538,947.50
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- IT services · Customer Relation Management software development services (CPV 72212445)
- Region
- London
- Official notice
- 004568-2026 on Find a Tender
- Timeline
-
- Contract date16 Jan 2026
- Published19 Jan 2026Published 3 days after the contract date
Description
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
About the supplier
Salesforce UK Limited: every public contract they have won, plus their Companies House record (company 05094083).