Contract award · 17 Feb 2025

Provision of the ScotRail Website

ScotRail Trains Limited awarded “Provision of the ScotRail Website” to Altcom Limited on 17 Feb 2025. Awarded without open competition.

No competitionIT servicesScotland

Value Not published
WinnerAltcom Limited SME

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Supplier
Altcom Limited SME
Value
Not published
Procedure
Award procedure without prior publication of a call for competition
Sector
IT services · World wide web (www) site design services (CPV 72413000)
Region
Scotland
Timeline
  1. Contract date17 Feb 2025
  2. Published17 Feb 2025Published the same day

Description

This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full…

About the supplier

Other awards in the same procurement

Call-offs and awards published under the same process (for example a framework or dynamic purchasing system).

Date Contract Supplier Value
17 Feb 2025 Altcom Limited SME —

More from ScotRail Trains Limited

All contracts

More won by Altcom Limited

All contracts

Recent IT services contracts

Sector overview