Contract award · 23 Jan 2026

East of England Crisis Text Support Service

NHS Cambridgeshire and Peterborough Integrated Care Board awarded “East of England Crisis Text Support Service” to NXG Enterprises Limited for £2.11m.

Health & social careEast of England

Open competition

Open procedure: the contract was advertised and any supplier could submit a bid.

Key facts

Value
£2,108,800
Procedure
Open procedure
Sector
Health & social care · Community health services (CPV 85323000)
Timeline
  1. Contract date23 Jan 2026
  2. Published27 Jan 2026Published 4 days after the contract date

Description

This notice is an intention to award a contract under the PSR competitive process.<br/><br/>The approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term).<br/><br/>The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.<br/><br/>This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.<br/><br/>Description of Services<br/><br/>The East of England NHS Collaborative Procurement Hub (“EoECPH”), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the “Authority”) is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.<br/><br/>The Crisis Text Service should provide urgent, confidential, and accessible support via …

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