Contract award · 13 Mar 2025

NHS SY ICB - Crisis Text Line Service

NHS South Yorkshire Integrated Care Board awarded “NHS SY ICB - Crisis Text Line Service” to Mental Health Innovations for £765k.

No competitionHealth & social careYorkshire and the Humber

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
NHS South Yorkshire Integrated Care Board · Body governed by public law
Value
£765,000
Procedure
Award procedure without prior publication of a call for competition
Sector
Health & social care · Rehabilitation services (CPV 85312500)
Timeline
  1. Contract date13 Mar 2025
  2. Published14 Mar 2025Published 1 day after the contract date

Description

The decription of the service is:<br/><br/>A high quality Crisis Text Service will provide timely, accessible, and effective support including a range of interventions tailored to meet the diverse needs of service users including:<br/>• Providing a clinically led service with Mental Health Practitioners undertaking the text based conversations.<br/>• Providing a service that caters to individuals across all age groups, ensuring that no one is excluded from accessing support.<br/>• Recognising that crisis can occur at any time and to anyone thus ensuring that the crisis text service operates 24/7, 365 days a year.<br/>• Offering the following range of support interventions to address the diverse needs of service users: Text based crisis intervention, emotional support, referrals to appropriate services, safety planning and risk formulation.<br/>• Ensuring appropriately qualified Mental Health Practitioners undertake comprehensive training that covers essential topics such as active lis…

About the supplier

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