Contract award · 25 Mar 2025

Non-Emergency Patient Transport Service

NHS Suffolk and North East Essex Integrated Care Board awarded “Non-Emergency Patient…” to Health Transportation Group UK Limited for £140m.

Health & social careEast of England

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
NHS Suffolk and North East Essex Integrated Care Board · Body governed by public law
Value
£139,616,350
Procedure
Restricted procedure
Sector
Health & social care · Health services (CPV 85100000)
Timeline
  1. Contract date25 Mar 2025
  2. Published25 Mar 2025Published the same day

Description

The aim of this procurement is to establish non-emergency patient transport services across the NHS Suffolk and North East Essex Integrated Care Board (ICB) locality. The Non-Emergency Patient Transport Service (NEPTS) will be provided to all eligible patients within the locality. Currently over 13,500 journeys per month are undertaken. NEPTS are a key enabler underpinning access to elective care and supporting timely and efficient discharge processes for acute and community providers. As a partner within the system, the NEPTS provider will support improvements across the system, enabling patient choice and equitable access for elective care. National planning guidance breaks down the patient transport system into four core components. -triage and co-ordination -specialist services, which will require trained staff, often an adapted/specialist vehicle where the provider will be registered with the CQC. -non-specialist services, where a regular taxi or minibus is appropriate. -reimburs…

About the supplier

More from NHS Suffolk and North East Essex Integrated Care Board

All contracts

More won by Health Transportation Group UK Limited

All contracts

Recent health & social care contracts

Sector overview