Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Money and Pensions Service · Arms Length body sponsored by the Department for Work and Pensions
- Supplier
- Recognising Excellence SME
- Value
- £3,983,000
- Procedure
- Open procedure
- Sector
- Research & development · Research and development services and related consultancy services (CPV 73000000)
- Region
- North East
- Official notice
- 011977-2023 on Find a Tender
- Timeline
-
- Contract date12 Apr 2023
- Published26 Apr 2023Published 14 days after the contract date
Description
The supplier will complete assessments across a wide range of MaPS services including regulated debt advice, pensions guidance, Pension Wise and money guidance. The supplier will be responsible for the delivery of an independent quality assessment service across all delivery channels that MaPS either delivers internally or funds through external delivery partners, to ensure that all service lines are meeting (as a minimum) the requirements of the FCA approved MaPS Standards. The delivery of the service will be supported by a MaPS created quality assessment tool but will be facilitated longer term by a technical solution sourced through a separate procurement exercise. The current solution will be maintained and managed by MaPS but utilisation of the current and future tool will be a requirement of delivery. The channels can include but are not limited to; face to face provision, telephone, written communications including the use of web chat and digital provisions. The service will ne…
About the supplier
Recognising Excellence: every public contract they have won, plus their Companies House record (company 06506091).