Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Cheshire East Borough Council · Body governed by public law
- Value
- £1,635,000
- Procedure
- Open procedure
- Sector
- Community & personal services · Other community, social and personal services (CPV 98000000)
- Region
- North West
- Official notice
- 013739-2024 on Find a Tender
- Timeline
-
- Contract date20 Dec 2023
- Published29 Apr 2024Published 131 days after the contract date
Description
The Provider will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East. The service will be accessible through a number of channels including face to face, telephone, email and online. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately. Following initial contact, the Provider will assess the resident’s issue(s) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident’s issue(s). Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first. The universal information and advice service will: “Provide timely, impartial and high quality support to residents …
About the suppliers
Cheshire East Cab Ltd: every public contract they have won.
Cheshire East Citizens Advice Bureau North: every public contract they have won.