Contract award · 2 Mar 2026

Synergy Business Process Services (BPS)

Department for Work and Pensions awarded “Synergy Business Process Services (BPS)” to Capita Business Services Ltd for £873m on 2 Mar 2026.

Software & information systemsLondon

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Department for Work and Pensions · National or federal agency/office
Value
£873,410,000
Procedure
Competitive procedure with negotiation
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Region
London
Timeline
  1. Contract date2 Mar 2026
  2. Published12 Mar 2026Published 10 days after the contract date

Description

The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.<br/>The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.<br/>The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs).<br/>- Ministry of Justice (MoJ);<br/>- Department for Work and Pensions (DWP);<br/>- Department for the Environment, Food and Rural Affairs (DEFRA); and<br/>- Home Office (HO).<br/>DWP are currently the lead contracting authority for The Synergy Programme.<br/>The prime driver …

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