Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Suppliers
- Not named
- Value
- £838,507
- Procedure
- Negotiated procedure with prior call for competition
- Sector
- Business services · Customer satisfaction survey (CPV 79342311)
- Region
- North East
- Official notice
- 024331-2026 on Find a Tender
- Timeline
-
- Contract date17 Mar 2026
- Published18 Mar 2026Published 1 day after the contract date
Description
Customer Satisfaction Surveys - As regulated companies, the GDNs are required to operate within a regulatory framework which is managed through a contract between us and Ofgem for the delivery of our obligations. We are approaching the end point of a 5-year contract period with Ofgem, called RIIO-GD2. Through the RIIO-GD2, the GDNs were incentivised to deliver excellent customer service, and there were penalties if performance were below target. Customer satisfaction was measured through compiling the results of survey through phone, postal and online methodologies sent out to a selection of impacted customers across Connection Services, Mains Replacement and Emergency Response and Repair. Ofgem has outlined how customer satisfaction should be measured in their Regulatory Instructions and Guidance (RIGS) document . The GDNs have a contractual obligation to follow these strict guidelines, and it will be a responsibility of the successful bidder to support meeting these requirements. Th…