Contract award · 10 Dec 2024

Citizen Home Health Safety Check Contract: Birmingham, Hereford and Worcester

Citizen Housing Group Limited awarded “Citizen Home Health Safety Check Contract…” to Sureserve Compliance Holdings Limited for £11.6m.

Electrical equipment & lightingWest Midlands

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Citizen Housing Group Limited · Body governed by public law
Value
£11,580,459
Procedure
Restricted procedure
Sector
Electrical equipment & lighting · Electricity distribution and control apparatus (CPV 31200000)
Timeline
  1. Contract date10 Dec 2024
  2. Published27 May 2025Published 168 days after the contract date

Description

The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to: Annual gas servicing and maintenance Responsive gas repairs and emergency breakdown cover Electrical testing (EICRs) and remedial works Electrical upgrades and installations Data gathering to support asset management Delivery of additional home compliance checks during scheduled visits The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance. The works are split across two geographic lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The …

About the supplier

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