Contract award · 26 Feb 2026

Casework system for Complaints, Councillor Enquiries and IR's

Bristol City Council awarded “Casework system for Complaints, Councillor Enquiries and IR's” to Civica for £188k. Awarded without open competition.

No competitionSoftware & information systemsNorth East

Value £188k
WinnerCivica SME

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Bristol City Council · Regional or local authority
Supplier
Civica SME
Value
£187,780
Procedure
Award procedure without prior publication of a call for competition
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date26 Feb 2026
  2. Published26 Mar 2026Published 28 days after the contract date

Description

Software Renewal

About the supplier

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