Contract award · 1 Jun 2025

Supporting You Worcestershire High Intensity User (HIU) service

NHS Herefordshire and Worcestershire Integrated Care Board (ICB) awarded “Supporting You Worcestershire High Intensity…” to British Red Cross for £125k.

No competitionHealth & social careWest Midlands

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Value
£125,000
Procedure
Award procedure without prior publication of a call for competition
Sector
Health & social care · Health services (CPV 85100000)
Timeline
  1. Contract date1 Jun 2025
  2. Published25 Jun 2025Published 24 days after the contract date

Description

This is a short-term award of a 12-month contract to the current provider of the Worcestershire High Intensity User (HIU) service, British Red Cross (BRC). BRC was commissioned in response to the national HIU programme requirements to carry out a 2-year pilot from 2023-2025, which has demonstrated positive outcomes for clients in Worcestershire. HIU service requirements are: • Full time, dedicated HIU roles and programme. • Delivering assertive outreach into people's homes. • Ensuring an offer to adults, over the age of 18. • A focus on A&E attendances and non-elective admissions. • A holistic, non-medical, non-policing approach. • A personalised, coaching approach. • Engagement across the health and social care system and beyond. • Effective partnership with and "step down" to primary care, neighbourhood services, and community assets. Following evaluation, NHS Herefordshire and Worcestershire ICB may consider procuring a longer-term service. The nature of the service means that the …

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