Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Birmingham City Council · Regional or local authority
- Supplier
- Smile Mediation Ltd SME
- Value
- £391,200
- Procedure
- Open procedure
- Sector
- Public administration & defence services · Provision of services to the community (CPV 75200000)
- Region
- West Midlands
- Official notice
- 040816-2025 on Find a Tender
- Timeline
-
- Contract date1 Jun 2025
- Published17 Jul 2025Published 46 days after the contract date
Description
The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues.It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.There is a requirement for:• Mediation Services for Social Housing Tenants as part of its overall approach in reso…
About the supplier
Smile Mediation Ltd: every public contract they have won.