Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- National Records of Scotland · Body governed by public law
- Supplier
- Deloitte LLP
- Value
- £6,000,000
- Procedure
- Restricted procedure
- Sector
- Business services · Business services: law, marketing, consulting, recruitment, printing and security (CPV 79000000)
- Region
- Scotland
- Official notice
- 043678-2025 on Find a Tender
- Timeline
-
- Contract date17 Jul 2025
- Published29 Jul 2025Published 12 days after the contract date
Description
Lot 2: Provision of Service Re-design and Business Transformation and Operating Model / Business Change Service Re-design and Business Transformation - Service Redesign: support NRS in redesigning services to progress business transformation, complying with the Digital Service Standard and enhancing user experience. (Skills and expertise in service design, user research and user-centred design, accessibility and assisted digital skills and expertise, content design and business transformation, Digital Service Standard) - Process Re-engineering: provide process mapping, HEAT mapping of processes to identify efficiencies and alignment to improve optimisation within programme delivery. This could augment aspects of routine business analysis and process redesign delivery or in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in business analysis, process mapping and re-design for organisations) - Capability Mapping: busines…
About the supplier
Deloitte LLP: every public contract they have won, plus their Companies House record (company OC303675).