Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Cadent Gas Limited
- Suppliers
- Not named
- Value
- Not published
- Procedure
- Negotiated procedure with prior call for competition
- Sector
- Telecoms equipment · Telecommunications network (CPV 32412100)
- Region
- West Midlands
- Official notice
- 044091-2025 on Find a Tender
- Timeline
-
- Contract date29 Jul 2025
- Published30 Jul 2025Published 1 day after the contract date
Description
Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.