Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Cardiff and Vale University Health Board · Regional or local authority
- Supplier
- Ivanti UK Limited SME
- Value
- £235,424.40
- Procedure
- Restricted procedure
- Sector
- Business services · Subscription services (CPV 79980000)
- Region
- Wales
- Official notice
- 046287-2026 on Find a Tender
- Timeline
-
- Contract date15 Apr 2026
- Published20 May 2026Published 35 days after the contract date
Description
The Service Desk and Business Intelligence (BI) Reporting subscriptions support the IT Service Management (ITSM) function within Cardiff and Vale University Health Board (CAVUHB). The solution provides a centralised platform for managing IT incidents, service requests, automation tasks, and reporting activities across the Health Board’s IT infrastructure, including a large estate of physical and virtual servers across multiple hospital sites. The system enables efficient communication between users and the IT Service Desk, helping to resolve technical issues, manage service delivery, and minimise downtime of critical systems that support clinical and operational services. The BI reporting functionality also provides management insight into service performance, trends, and operational activity, supporting informed decision-making and continuous improvement of IT services. These subscriptions form a key component of the Health Board’s digital infrastructure, ensuring that IT support ser…
About the supplier
Ivanti UK Limited: every public contract they have won.