Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions · Body governed by public law
- Suppliers
- BTS Holdings plc SME, Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd, ICNH Ltd (t/a DrDoctor) SME, Insight Direct (UK) Ltd, Netcall Technology Limited SME, Barrier Networks Limited SME, Hill-Rom Ltd T/A Hillrom, Multitone Electronics Plc, Softcat PLC, Stanley Security Solutions Ltd, Zivver B.V. SME, Exponential-e +3 more
- Value
- £105,000,000 across 7 lots
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Software & information systems · Interactive voice response software package (CPV 48512000)
- Region
- South East
- Official notice
- 049963-2025 on Find a Tender
- Timeline
-
- Contract date25 Feb 2021
- Published19 Aug 2025Published 1636 days after the contract date
Description
Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
Lots in this award
| Lot | Supplier | Value |
|---|---|---|
| https://www.commercialsolutions-sec.nhs.uk/: Patient Messaging Services | BTS Holdings plc SME, Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd, ICNH Ltd (t/a DrDoctor) SME, Insight Direct (UK) Ltd, Netcall Technology Limited SME | £15m |
| https://www.commercialsolutions-sec.nhs.uk/: Medical Messaging Application (Pager Replacement) | Barrier Networks Limited SME, BTS Holdings plc SME, Hill-Rom Ltd T/A Hillrom, Insight Direct (UK) Ltd, Multitone Electronics Plc +4 more | £15m |
| https://www.commercialsolutions-sec.nhs.uk/: Kiosk Display (Digital Signage) | Exponential-e, Hospital Services Ltd SME, Insight Direct (UK) Ltd | £15m |
| https://www.commercialsolutions-sec.nhs.uk/: Patient Check-In Management System | BTS Holdings plc SME, Hospital Services Ltd SME, Insight Direct (UK) Ltd, Intouch with Health Ltd SME, Netcall Technology Limited SME | £15m |
| https://www.commercialsolutions-sec.nhs.uk/: App Development Services | BTS Holdings plc SME, Exponential-e, Hospital Services Ltd SME, Insight Direct (UK) Ltd, Netcall Technology Limited SME | £15m |
| https://www.commercialsolutions-sec.nhs.uk/: Video Conferencing System | Barrier Networks Limited SME, Hospital Services Ltd SME, Insight Direct (UK) Ltd, Visionable Ltd SME | £15m |
| https://www.commercialsolutions-sec.nhs.uk/: Bespoke Services | Barrier Networks Limited SME, BTS Holdings plc SME, Exponential-e, Hospital Services Ltd SME, Insight Direct (UK) Ltd +1 more | £15m |
About the suppliers
BTS Holdings plc: every public contract they have won.
Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd: every public contract they have won, plus their Companies House record (company 04084131).
ICNH Ltd (t/a DrDoctor): every public contract they have won, plus their Companies House record (company 08149394).
Insight Direct (UK) Ltd: every public contract they have won, plus their Companies House record (company 02579852).
Netcall Technology Limited: every public contract they have won, plus their Companies House record (company 02831215).
Barrier Networks Limited: every public contract they have won, plus their Companies House record (company SC305542).
Hill-Rom Ltd T/A Hillrom: every public contract they have won.
Multitone Electronics Plc: every public contract they have won.
Softcat PLC: every public contract they have won, plus their Companies House record (company 02174990).
Stanley Security Solutions Ltd: every public contract they have won.
Zivver B.V.: every public contract they have won, plus their Companies House record (company 11931745).
Exponential-e: every public contract they have won, plus their Companies House record (company 04499567).
Hospital Services Ltd: every public contract they have won, plus their Companies House record (company NI005155).
Intouch with Health Ltd: every public contract they have won.
Visionable Ltd: every public contract they have won, plus their Companies House record (company 09787096).