Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Scottish Government · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- Sign Solutions SME
- Value
- £3,000,000
- Procedure
- Open procedure
- Sector
- Business services · Translation services (CPV 79530000)
- Region
- Scotland
- Official notice
- 058414-2025 on Find a Tender
- Timeline
-
- Contract date18 Sep 2025
- Published22 Sep 2025Published 4 days after the contract date
Description
The existing service, Contact Scotland BSL, has been in operation since 2016 and has been expanded to provide a 24 hour a day, 365 days a year national service. BSL users are able to call any public service, third sector organisation, private service or friends and family and can also receive calls. The service also handles calls using a Braille display for deafblind people. It should be noted it is not an emergency service. The objectives of the Contract are to: - Ensure that, through the Contact Scotland BSL service, public services, third sector organisations, as well as private sector services and personal calls to family and friends in Scotland are made accessible to Deaf BSL users who need to interact with them; - Ensure that the Contact Scotland BSL service is delivered to the highest possible standard, with optimal reliability, integrity and fitness-for-purpose; is future-proofed, continuously improved and able to be developed and scaled-up; is protected from inappropriate use…
About the supplier
Sign Solutions: every public contract they have won, plus their Companies House record (company 04802772).