Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) · Local Health Board
- Supplier
- Vitalhub UK Limited SME
- Value
- £115,622
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Software & information systems · License management software package (CPV 48218000)
- Region
- Wales
- Official notice
- 077064-2025 on Find a Tender
- Timeline
-
- Contract date21 Oct 2025
- Published26 Nov 2025Published 36 days after the contract date
Description
Hywel Dda University Health Board’s (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks. The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).
About the supplier
Vitalhub UK Limited: every public contract they have won.