Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- West Lothian Council · Regional or local authority
- Supplier
- Verint
- Value
- £572,744.37
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- Scotland
- Official notice
- 084556-2026 on Find a Tender
- Timeline
-
- Contract date1 Sep 2026
- Published7 Sep 2026Published 6 days after the contract date
Description
The procurement relates to the continued provision of West Lothian Council's existing Verint cloud-based Customer Relationship Management (CRM) platform and associated support, maintenance, upgrade and development services. The Council has utilised the Verint CRM platform since 2008, with the solution transitioning to Verint's cloud-hosted Software-as-a-Service (SaaS) model in 2021. The platform is a business-critical system that supports customer contact management, case management, service request processing, workflow automation, online forms and digital self-service across multiple Council services.
About the supplier
Verint: every public contract they have won.