Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Kent County Council · Regional or local authority
- Supplier
- Capita Business Services ltd
- Value
- £9,142,634
- Procedure
- Competitive procedure with negotiation
- Sector
- Business services · Call centre (CPV 79512000)
- Region
- South East
- Official notice
- 084974-2025 on Find a Tender
- Timeline
-
- Contract date17 Dec 2025
- Published19 Dec 2025Published 2 days after the contract date
Description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
About the supplier
Capita Business Services ltd: every public contract they have won, plus their Companies House record (company 02299747).