Contract award · 18 Dec 2025

Customer Experience Platform

Money and Pensions Service awarded “Customer Experience Platform” to Capricorn Ventis Limited for £615k on 18 Dec 2025. Awarded without open competition.

No competitionSoftware & information systemsNorth East

Value £615k

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Money and Pensions Service · Arms Length body sponsored by the Department for Work and Pensions
Value
£615,119
Procedure
Award procedure without prior publication of a call for competition
Sector
Software & information systems · Customer Relation Management software package (CPV 48445000)
Timeline
  1. Contract date18 Dec 2025
  2. Published22 Dec 2025Published 4 days after the contract date

Description

To provide a Customer Experience platform.

About the supplier

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