Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Health Education and Improvement Wales (HEIW) · Body governed by public law
- Supplier
- Halo Service Solutions Ltd SME
- Value
- £231,640
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- IT services · Application service providers (CPV 72416000)
- Region
- Wales
- Official notice
- 092034-2026 on Find a Tender
- Timeline
-
- Contract date29 Sep 2026
- Published29 Sep 2026Published the same day
Description
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services. Additional information: In accordance with the CCS G-Cloud 14 Lot 2 Direct Award process, a structured desktop evaluation was undertaken using supplier information published on the Digital Marketplace, including service definitions, pricing schedules and supporting framework documentation.
About the supplier
Halo Service Solutions Ltd: every public contract they have won, plus their Companies House record (company SC216980).