Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Lancashire Combined Fire Authority · Regional or local authority
- Supplier
- Zoho
- Value
- £65,886
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Software & information systems · Business transaction and personal business software package (CPV 48400000)
- Region
- North East
- Official notice
- 092357-2026 on Find a Tender
- Timeline
-
- Contract date8 Jul 2026
- Published30 Sep 2026Published 84 days after the contract date
Description
Replacement system for the ICT Service Desk, with Service Desk Plus, this is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities.
About the supplier
Zoho: every public contract they have won, plus their Companies House record (company 13424508).