Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Transport for London · Body governed by public law
- Supplier
- Capita PLC
- Value
- £11,500,000
- Procedure
- Call-off from a framework agreement
- Sector
- Business services · Telephone-answering services (CPV 79510000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date16 May 2025
- Published27 Feb 2026Published 287 days after the contract date
Description
Contact Handling Services, including a proportion of both telephony and written correspondence.
About the supplier
Capita PLC: every public contract they have won, plus their Companies House record (company 02081330).