Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Dorset Council · Regional or local authority
- Supplier
- Inform Communications SME
- Value
- £321,000
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- South West
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date19 Dec 2025
- Published23 Feb 2026Published 66 days after the contract date
Description
Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.
About the supplier
Inform Communications: every public contract they have won, plus their Companies House record (company 02644647).