Contract award · 19 May 2025

Support at Home (Domiciliary Care) Services - North East Lincolnshire

NHS Humber & North Yorkshire ICB awarded “Support at Home…” to Comfort Call Limited, Hales Group Limited, Health Now Limited for £34.8m.

Health & social careYorkshire and the Humber

Open competition

Open procedure: the contract was advertised and any supplier could submit a bid.

Key facts

Buyer
NHS Humber & North Yorkshire ICB · Ministry or any other national or federal authority, including their regional or local subdivisions
Value
£34,844,502
Procedure
Open procedure (above threshold)
Sector
Health & social care · Health and social work services (CPV 85000000)
Timeline
  1. Contract date19 May 2025
  2. Published30 Jun 2025Published 42 days after the contract date

Description

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process. This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL). The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience. 1. Geographical Areas (Lot 1 (a, b, and c)) • Delivery of high-quality domiciliary care services to individuals living within their specified geographical area. • Implementation and development of the 'Teams not Times' model that improves respon…

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