Contract award · 30 Apr 2025

People's experience of care following contact with Health and Social Care Services

Care Quality Commission awarded “People's experience of care following contact with Health and Social…” to Private Public Ltd for £79,770 on 30 Apr 2025.

Business servicesNorth East

Value £79,770
WinnerPrivate Public Ltd SME

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Care Quality Commission · Body governed by public law
Supplier
Private Public Ltd SME
Value
£79,770
Procedure
Call-off from a framework agreement
Sector
Business services · Social research services (CPV 79315000)
Timeline
  1. Contract date30 Apr 2025
  2. Published1 May 2025Published 1 day after the contract date

Description

This is a Contract Award Notice The Care Quality Commission (CQC) requires research on people's experiences of care following contact with NHS healthcare services. Our NHS patient survey programme now includes a question asking permission for further contact from CQC to understand personal experiences of care. This is included in our maternity survey, our urgent and emergency care survey, our adult inpatient survey and our community mental health survey. We would like to use this mechanism to explore aspects of patient experience not currently covered in our surveys, such as how individuals are or are not supported to stay well at home upon discharge from hospital. This procurement was undertaken through the CQC Research and Evaluation Framework Lot 7 - Involving people in health and social care and understanding people's experiences of care, following the Further Competition process. The Contract is awarded for an initial period of 12 months with an option to extend for up to 12 mont…

About the supplier

More from Care Quality Commission

All contracts

More won by Private Public Ltd

All contracts

Recent business services contracts

Sector overview