Contract award · 14 Dec 2025

Debt Resolution Services - Lot 1 extension

Crown Commercial Service awarded “Debt Resolution Services…” to A list of successful suppliers can be found in the attachments a for £645m.

Software & information systemsNorth West

Open competition

Open procedure: the contract was advertised and any supplier could submit a bid.

Key facts

Value
£645,000,000
Procedure
Open procedure (above threshold)
Sector
Software & information systems · Financial analysis and accounting software package (CPV 48440000)
Timeline
  1. Contract date14 Dec 2025
  2. Published20 Mar 2026Published 96 days after the contract date

Description

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities. This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It is for delivery primarily within the United Kingdom, with some limited requirements overseas. The key core services include: • debt prevention services, • managed debt collection services (managing multiple collection agencies), • debt collection agency services…

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