Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- HM Land Registry
- Supplier
- The First Word Agency Ltd
- Value
- £118,150
- Procedure
- Call-off from a dynamic purchasing system
- Sector
- Research & development · Research and development consultancy services (CPV 73200000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date27 Nov 2025
- Published26 May 2026Published 180 days after the contract date
Description
HM Land Registry has awarded a contract for services that will support with the planning and implementation of its new Tone of Voice. The scope of this phase of the project will focus on written customer correspondence and shall include (but not limited to) the creation of a set of actionable communication principles and practical guidelines, the development of a communications strategy and the creation of a comprehensive training and engagement program for HMLR employees. The contract was sourced via Further Competition RM6126 - Research & Insights DPS. The estimated total contract value is £118,150.00 (ex VAT). The initial term of the contract is 6 months and includes an optional 3 month extension until 31st August 2026 at HMLR's sole discretion.
About the supplier
The First Word Agency Ltd: every public contract they have won.