Contract award · 3 Jul 2025

Software Support and Maintenance for ITSM

The Police and Crime Commissioner for Lincolnshire awarded “Software Support and Maintenance for ITSM” to Sunrise for £29,000.

No competitionIT servicesEast Midlands

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
The Police and Crime Commissioner for Lincolnshire · Regional or local agency/office
Supplier
Sunrise
Value
£29,000
Procedure
Single tender action (below threshold)
Sector
IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
Timeline
  1. Contract date3 Jul 2025
  2. Published7 Jul 2025Published 4 days after the contract date

Description

The Force has utilized the Sunrise system for the past five years, following the novation of a five-year contract originally held by G4S. Recently, the Force commissioned a Mazars audit focused on Asset Management and is currently awaiting the final recommendations report. Historically, the Asset Management functionality within Sunrise has been underutilized. Following consultation with key stakeholders, it was agreed that the most pragmatic approach at this time is to enter into a one-year extension with the current supplier. This interim arrangement will provide the necessary time to evaluate the Force's long-term strategic direction regarding IT service management and asset tracking solutions. Continuing with Sunrise in the short term ensures uninterrupted delivery of the Service Desk function, avoiding the disruption and resource demands associated with implementing a new system and conducting widespread training. In light of these considerations, DaDD seeks approval for this exce…

About the supplier

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