Contract award · 5 Aug 2026

Lincolnshire County Council Customer Contact Centre Telephony

Lincolnshire County Council awarded “Lincolnshire County Council Customer Contact Centre Telephony” to Gamma Network Solutions Limited for £399k.

Telecoms equipmentEast Midlands

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Lincolnshire County Council · Regional or local authority
Value
£399,222
Procedure
Call-off from a framework agreement
Sector
Telecoms equipment · Telephone connections (CPV 32551100)
Timeline
  1. Contract date5 Aug 2026
  2. Published6 Aug 2026Published 1 day after the contract date

Description

Provision of a hosted customer contact centre telephony service for Lincolnshire County Council, including implementation, ongoing support and associated digital communication services. The contract was awarded to Gamma Network Solutions Limited under the CCS Network Services 3 framework (RM6116, Lot 4b) using the Direct Award process for an initial 12-month term, with an option to extend for a further 12 months.

About the supplier

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