Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- London Borough of Harrow · Regional or local authority
- Supplier
- Capita Business Services ltd
- Value
- £9,551,662
- Procedure
- Open procedure
- Sector
- Public administration & defence services · Administration services (CPV 75100000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date12 Dec 2024
- Published15 Jan 2025Published 34 days after the contract date
Description
The London Borough of Harrow is conducting the procurement using Open Procedure for the purpose of procuring the services described in the Specification (Services). The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.\r \r The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.
About the supplier
Capita Business Services ltd: every public contract they have won, plus their Companies House record (company 02299747).