Contract award · 5 Jun 2025

Customer review service

National Savings & Investments awarded “Customer review service” to Trustpilot for £180k on 5 Jun 2025. Awarded without open competition.

No competitionSoftware & information systemsLondon

Value £180k
WinnerTrustpilot

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Supplier
Trustpilot
Value
£180,000
Procedure
Single tender action (below threshold)
Sector
Software & information systems · Customer Relation Management software package (CPV 48445000)
Region
London
Timeline
  1. Contract date5 Jun 2025
  2. Published19 Aug 2025Published 75 days after the contract date

Description

Service to capture customer review data

About the supplier

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