Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Supplier
- WSP UK Ltd
- Value
- £3,648,798.31
- Procedure
- Call-off from a framework agreement
- Sector
- Research & development · Development consultancy services (CPV 73220000)
- Region
- West Midlands
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date8 Sep 2026
- Published8 Sep 2026Published the same day
Description
National Highways' Integrated Customer Function wish to engage a supplier and its partners to support development and enable the delivery and embedment of improvements to the customer operating model across National Highway and specific customer-centric projects. The key requirements are to: - Develop and support embedment of customer centric processes, standards, ways of working and guidance across the business. - Support the continuing development of our customer performance measurement framework, providing a clear line of sight between business activities and our customer performance measures including root cause analysis, monitoring and measuring the impact and success of the framework. - Support future year prioritisation of Customer Service and Delay Plan activities - Co-ordinate the programme of works against the NH change pathway, securing governance approvals at each stage gate. - Manage and evaluate benefits - Develop customer-centric projects including a new National Highwa…
About the supplier
WSP UK Ltd: every public contract they have won, plus their Companies House record (company 01383511).