Contract award · 30 Jul 2021

Contact Centres and Business Services

Crown Commercial Service awarded “Contact Centres and Business Services” to Accenture UK Limited, Arvato Limited, Capita Business Services ltd for £3.5bn.

Software & information systemsNorth West

Value £3.5bn

Open competition

Open procedure: the contract was advertised and any supplier could submit a bid.

Key facts

Buyer
Crown Commercial Service · Ministry or any other national or federal authority, including their regional or local subdivisions
Value
£3,500,000,000
Procedure
Open procedure (above threshold)
Sector
Software & information systems · Business transaction and personal business software package (CPV 48400000)
Timeline
  1. Contract date30 Jul 2021
  2. Published8 Apr 2025Published 1348 days after the contract date

Description

NCO EUROPE LIMITED: Lot 1 go-centric ltd: Lot 1 TELEPERFORMANCE LIMITED: Lot 1 VENTRICA LTD: Lot 1 HINDUJA GLOBAL SOLUTIONS UK LIMITED: Lot 1 ARVATO LIMITED: Lot 1 & 2 Sitel UK Limited: Lot 1 SHARED SERVICES CONNECTED LTD: Lot 1 & 2 TTEC (UK) SOLUTIONS LIMITED: Lot 1 Capita Business Services Ltd: Lot 1 & 2 SERCO LIMITED: Lot 1 & 2 G4S FACILITIES MANAGEMENT (UK) LIMITED: Lot 1 CHARLES NOVACROFT DIRECT LIMITED: Lot 1 THE CONTACT COMPANY LTD: Lot 1 ResQ Limited: Lot 1 ACCENTURE (UK) LIMITED: Lot 2 LIBERATA UK LIMITED: Lot 2 NHS SHARED BUSINESS SERVICES LIMITED: Lot 2

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