Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Isle of Wight Council · Regional or local authority
- Supplier
- Maintel
- Value
- £26,059.05
- Procedure
- Direct award
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- South East
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date21 Mar 2025
- Published21 Mar 2025Published the same day
Description
The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system
About the supplier
Maintel: every public contract they have won.