Contract award · 31 Mar 2026

Managed Support & Development Configuration Services - ServiceNow & TPAM

National Highways awarded “Managed Support & Development Configuration Services - ServiceNow & TPAM” to UP3 Services Limited for £18m on 31 Mar 2026.

Software & information systemsWest Midlands

Value £18m

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
National Highways · Body governed by public law
Value
£17,950,772.46
Procedure
Call-off from a framework agreement
Sector
Software & information systems · Configuration management software package (CPV 48982000)
Timeline
  1. Contract date31 Mar 2026
  2. Published30 Apr 2026Published 30 days after the contract date

Description

The services being bundled for ITSM and TPAM are: - Managed Support Service (MSS) - Managed Configuration Service (MCS) - Managed Development Services (MDS)

About the supplier

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