Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Luton Council · Regional or local authority
- Supplier
- Insight Direct (UK) Ltd
- Value
- £399,318.37
- Procedure
- Restricted procedure
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- East of England
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date9 Jul 2026
- Published13 Jul 2026Published 4 days after the contract date
Description
Procurement of a future ready product, which will provide a 'one stop shop' solution across Regulatory Services using high levels of self-serve solutions through customer portals, and API integrations with in house and third-party organisations to create automation. These solutions across all departments will be used to significantly reduce the high levels of manual burden across all workflows and service requests leading to a more effective workflow process and a superior customer experience. Additional information: Contract Term 4+1+1
About the supplier
Insight Direct (UK) Ltd: every public contract they have won, plus their Companies House record (company 02579852).