Contract award · 8 Nov 2025

Service Management Solution & ITSM Platform

Bath and North East Somerset Council awarded “Service Management Solution & ITSM Platform” to Zoho Corporation Limited for £215k.

No competitionSoftware & information systemsSouth West

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Bath and North East Somerset Council · Regional or local authority
Value
£214,790
Procedure
Direct award
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date8 Nov 2025
  2. Published18 Nov 2025Published 10 days after the contract date

Description

Provision of licences, software and implementation for a service management solution and ITSM platform

About the supplier

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