Procedure
Procedure as published: Other -.
Key facts
- Buyer
- City of Bradford Metropolitan District Council · Regional or local authority
- Supplier
- Softcat PLC
- Value
- £897,100
- Procedure
- Other -
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- Yorkshire and the Humber
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date24 Mar 2026
- Published31 Mar 2026Published 7 days after the contract date
Description
The Council is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a cloud-hosted replacement IT Service Management (ITSM) system. The current ITSM tool has been in place since 2015. With the advancement of technology, the Council is keen to take advantage of up-to-date technology, functionality, current call handling and asset management systems to improve and enhance service delivery to its customers. Addendum A provides bidders with overview information about the current IT infrastructure, services, and support, including any standards/policies/technical requirements. This will allow bidders to gain an understanding to ensure appropriateness of their solution(s) and enable them to provide an accurate pricing for the implementation and running of their services. Addendum B outlines potential future requirements for a Customer Relationship Management (CRM) system, Customer Portal, and Electronic Document Management (EDM) solution. Should the sel…
About the supplier
Softcat PLC: every public contract they have won, plus their Companies House record (company 02174990).