Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- East Suffolk Council · Regional or local authority
- Supplier
- GOSS Interactive Ltd SME
- Value
- £796,855
- Procedure
- Negotiated procedure
- Sector
- IT services · Industry specific software development services (CPV 72212100)
- Region
- East of England
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date11 Sep 2025
- Published30 Sep 2025Published 19 days after the contract date
Description
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.
About the supplier
GOSS Interactive Ltd: every public contract they have won, plus their Companies House record (company 03553908).