Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Supplier
- Digital Space Cloud Services Limited SME
- Value
- £133,000
- Procedure
- Call-off from a framework agreement
- Sector
- Telecoms equipment · Communications network (CPV 32412000)
- Region
- West Midlands
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date19 Dec 2025
- Published22 Apr 2026Published 124 days after the contract date
Description
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
About the supplier
Digital Space Cloud Services Limited: every public contract they have won, plus their Companies House record (company 12308964).