Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- N H S Shared Business Services · Public Sector Framework Provider https://www.sbs.nhs.uk/nhs-sbs-about-us
- Supplier
- Telefonica UK Limited SME
- Value
- £77,925
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · Document management system (CPV 48311100)
- Region
- North West
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date20 Feb 2023
- Published18 Mar 2025Published 757 days after the contract date
Description
NECS hosts the Cervical Screening Administration Service (CSAS) providing a call/recall service for cervical cancer screening. The service manages approximately 350 'cases' each day, received via whitemail, phone calls, emails and web forms, for management and resolution in a timely manner and to a high standard. A Dynamics 365 platform is the existing solution that was developed for the service to manage the workload, and there are no plans to change this under the current SLA with NHS England. Requirements is for Managed IT Service
About the supplier
Telefonica UK Limited: every public contract they have won, plus their Companies House record (company 01743099).