Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Luton Council · Body governed by public law
- Supplier
- Civica UK Limited
- Value
- £553,955
- Procedure
- Direct award
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- East of England
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date5 Aug 2026
- Published13 Aug 2026Published 8 days after the contract date
Description
The Council requires a solution that will allow customer contact teams to deliver responsive services. Requiring a flexible design allows Luton to adapt to legislative demands with ease and using one platform. The solution will remove paper processes, reduce administration, and boost productivity by streamlining support services. Additional information: Contract Term 2+1
About the supplier
Civica UK Limited: every public contract they have won, plus their Companies House record (company 01628868).