Contract award · 4 Aug 2026

Claims Management Market Study: Consumer Research

Fca awarded “Claims Management Market Study: Consumer Research” to Irrational Agency Limited for £210k on 4 Aug 2026.

Business servicesLondon

BuyerFca
Value £210k

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Fca
Value
£209,616
Procedure
Call-off from a framework agreement
Sector
Business services · Market research services (CPV 79310000)
Region
London
Timeline
  1. Contract date4 Aug 2026
  2. Published17 Sep 2026Published 44 days after the contract date

Description

Consumer research to support the FCA's Claims Management Market Study, exploring consumers' experiences across assisted and unassisted claims journeys, including the role of claims management service providers.

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