Contract award · 1 Oct 2025

BHCC RM1557.14 AI Customer Contact and Task Handling

Brighton & Hove City Council awarded “BHCC RM1557.14 AI Customer Contact and Task Handling” to PricewaterhouseCoopers LLP for £52,000 on 1 Oct 2025.

Software & information systems South East

BuyerBrighton & Hove City Council

Value £52,000

WinnerPricewaterhouseCoopers LLP

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Buyer: Brighton & Hove City Council · Regional or local authority
Supplier: PricewaterhouseCoopers LLP
Value: £52,000
Procedure: Call-off from a framework agreement
Sector: Software & information systems · Software package and information systems (CPV 48000000)
Region: South East
Official notice: View on Contracts Finder
Timeline: Contract date1 Oct 2025

Published2 Oct 2025Published 1 day after the contract date

Description

AI customer contact and task handling, using Amazon Connect

About the supplier

PricewaterhouseCoopers LLP: every public contract they have won, plus their Companies House record (company OC303525).

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